Effective Date: August 23, 2026

This Shipping Policy applies to orders placed through passionwearstudio.com (the “Site”), operated by PassionWear Studio LLC, a limited liability company organized in the State of New Mexico, United States (“PassionWear Studio,” “PWS,” “we,” “us,” or “our”).

Most of our products are printed or produced on demand. Total delivery time includes both production time and shipping transit time. The estimates below are provided for planning purposes and are not guaranteed delivery dates.

1. WHERE WE SHIP

We currently offer shipping to eligible addresses in:

– The United States; and

– Canada.

Shipping availability may vary by product, production location, carrier coverage, and destination. If an address or shipping method is unavailable, the Site may prevent checkout or we may contact you after reviewing the order.

We may update the countries or regions we serve without affecting orders already accepted.

2. SHIPPING COSTS

Shipping charges are calculated and displayed during checkout based on factors such as:

– Destination;

– Product type and quantity;

– Package weight or dimensions;

– Production location;

– Available shipping method; and

– Applicable promotion or free-shipping offer.

The shipping charge shown at checkout applies to the order as submitted. If you change an order before production and the change is accepted, shipping charges may also change.

Promotional or free shipping, when offered, is subject to the stated terms and may apply only to eligible destinations, products, order values, or shipping methods.

3. PRODUCTION TIME

Because products are made to order, production begins after payment is approved and the order is accepted for fulfillment.

Typical production time for most products is approximately 1–4 business days. Production may take longer during peak seasons, holidays, stock shortages, quality-control reviews, equipment issues, unusually high order volume, or other operational disruptions. In some circumstances, production may take approximately 5–10 business days.

Personalized products, less common items, products requiring additional quality review, and multi-item orders may require additional time.

Business days generally exclude Saturdays, Sundays, and applicable public holidays at the relevant production location.

4. ESTIMATED SHIPPING TIME

Shipping time begins after an item has completed production and has been transferred to the carrier.

United States

For orders shipped from a U.S. production center to the contiguous United States, estimated transit times are generally:

– Standard or Economy: approximately 4–8 business days;

– Ground or Expedited: approximately 2–5 business days, when available; and

– Express services: approximately 1–4 business days, when available.

For Alaska, Hawaii, U.S. territories, and other non-contiguous destinations, estimated transit time is generally 5–10 business days or longer, depending on carrier coverage.

Canada

Estimated transit time for shipments to Canada is generally 7–21 business days after production. Customs processing, destination location, carrier handoffs, and local delivery conditions may extend this estimate.

Only the shipping methods displayed during checkout are available for a particular order. A faster shipping method shortens carrier transit time but does not necessarily shorten production time unless the Site expressly offers a separate rush-production service.

5. TOTAL DELIVERY TIME

Estimated total delivery time is:

Production time + Shipping transit time

For example, a U.S. order with 1–4 business days of production and 4–8 business days of standard transit may generally arrive in approximately 5–12 business days after the order is accepted. This example is not a guaranteed delivery window.

Please allow additional time when ordering for a holiday, birthday, event, trip, or other deadline. We do not recommend placing an order so close to an important date that a normal production or carrier delay would make the product unusable for its intended purpose.

6. ORDER PROCESSING AND ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate recipient name, street address, apartment or unit number, city, state or province, postal code, country, email address, and telephone number where requested.

Review your shipping information carefully before placing the order. If you identify an error, contact support@passionwearstudio.com immediately. Address changes are not guaranteed and generally cannot be completed after an order enters production or fulfillment.

We may contact you when an address cannot be verified. Failure to provide corrected information within a reasonable time may delay or cancel the order.

If an order is returned, lost, destroyed, delayed, or undeliverable because of an incorrect or incomplete address supplied by the customer, refusal of delivery, failure to collect the package, or unpaid customs charges, replacement and reshipping costs may be the customer’s responsibility.

7. TRACKING INFORMATION

When tracking is available, we will send it to the email address associated with the order after the carrier label is created or the package is shipped.

Tracking may take 24–48 hours to show movement after a label is created. A tracking number showing “label created” or “pre-transit” does not necessarily mean the package is lost or delayed.

Carrier tracking information is provided by the carrier and may not update in real time. Some international shipments may use more than one carrier, and tracking detail may change after a package is transferred to a local delivery provider.

8. MULTIPLE PACKAGES

Products in the same order may be manufactured at different facilities or completed at different times. As a result:

– An order may arrive in multiple packages;

– Packages may have different tracking numbers;

– Items may arrive on different dates; and

– Shipping labels may identify a production or fulfillment partner rather than PassionWear Studio.

A partial delivery does not necessarily mean that an item is missing. Review all tracking numbers and shipment notifications before reporting a missing item.

9. CARRIERS

We work with third-party production and fulfillment partners that select carriers based on the product, production facility, destination, service level, capacity, and local availability. The carrier used for an order may change without notice.

We cannot guarantee that a specific carrier will be used unless that option is expressly offered and confirmed during checkout.

10. CANADIAN CUSTOMS, DUTIES, AND TAXES

Orders shipped to Canada may be subject to customs review, import duties, taxes, brokerage charges, or other government fees.

Unless checkout expressly states that these charges are included, international shipments may be sent on a duties-unpaid basis, and the recipient is responsible for charges assessed by customs authorities, carriers, or brokers. These charges are separate from the product and shipping amounts paid to PassionWear Studio.

Customs processing times are outside our control. A package delayed in customs does not qualify for a refund solely because of the delay, except where otherwise required by law.

If a customer refuses delivery or fails to pay required import charges, the package may be returned, abandoned, or destroyed. Any replacement, reshipping, or refund will be reviewed under our Returns, Cancellations, and Refunds Policy and applicable law.

11. SHIPPING DELAYS

Production and delivery estimates may be affected by circumstances outside our reasonable control, including:

– Carrier congestion or operational disruptions;

– Severe weather or natural disasters;

– Public holidays and peak-season demand;

– Customs inspections or border delays;

– Incorrect or incomplete addresses;

– Local delivery restrictions;

– Labor disruptions;

– Security or fraud reviews;

– Stock shortages or production quality-control issues; and

– Other events beyond our reasonable control.

We will provide reasonable assistance when an order experiences an unusual delay, but we cannot guarantee exact production, shipment, or delivery dates.

12. PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the shipping address in your order is correct;

2. Check with household members, neighbors, mailrooms, reception areas, parcel lockers, and other safe delivery locations;

3. Allow a short period in case the carrier marked the package delivered before completing delivery; and

4. Contact the carrier to request delivery confirmation or open an investigation.

After completing these steps, contact support@passionwearstudio.com with your order number, tracking number, carrier case number, and any findings.

We will review the matter under our Returns, Cancellations, and Refunds Policy. We cannot guarantee a replacement or refund for a package correctly delivered to the address provided and subsequently lost or stolen.

13. LOST OR MISDELIVERED PACKAGES

A shipping delay does not automatically mean that a package is lost. We may ask you to allow additional transit time or cooperate with a carrier investigation.

If a carrier confirms that a package was lost in transit or delivered to an incorrect address through no fault of the customer, we may offer a replacement, reshipment, refund, or another appropriate resolution after reviewing the claim.

Report shipping issues as soon as reasonably possible and within the time limits stated in our Returns, Cancellations, and Refunds Policy. Supporting documentation from the carrier may be required.

14. SEPARATE SHIPPING ADDRESSES

One order can be shipped only to the shipping address entered for that order. If you want products delivered to different addresses, place a separate order for each destination.

15. CHANGES TO THIS POLICY

We may update this Shipping Policy to reflect changes in destinations, carriers, production partners, shipping methods, business practices, or legal requirements. The revised Policy will be posted on the Site with an updated Effective Date.

16. CONTACT US

For shipping questions, contact:

PassionWear Studio LLC

1209 Mountain Road Pl NE, Ste N

Albuquerque, NM 87110

United States

Email: support@passionwearstudio.com

When contacting us, include your order number and tracking number, if available.